FAQ Category: HealthLINK Account

• What is “View Audit”?

  This button allows you to see all of your account transactions. If you would like further information about any of…

• Why do I sometimes see “data unavailable?”

  One reason may be that federal and state privacy regulations require us to protect certain information from being shared, or…

• Can I see my child’s or spouse’s information if they are under my plan?

  If you are a Priority Partners member, this feature is unavailable because all members have individual HealthLINK accounts. Call Priority…

• Why aren’t my claims appearing?

  Claims status takes 2 to 5 business days to update. If you’d like to confirm receipt or check the status…

• How do I get a new member ID card?

  Log into your member portal, by clicking “Member Login” at the top of our website. You can also call Priority…