FAQ Category: Transportation

• What other transportation options do I have?

  Members who need transportation services should first consider these questions: Members who have explored these options and also meet the eligibility requirements can request transportation services through Priority Partners at 800-654-9728. Members may find additional transportation services help at 211md.org or findhelp.org.

• Do I need prior authorization to qualify for transportation services?

  No prior authorization from your health care provider is needed. When you call for transportation services, a Priority Partners representative will ask a few questions to see if you qualify for services. Your doctor may also reach out to Priority Partners to request transportation services for you, although no referral is necessary.

• How do I request transportation service?

  Members can call 800-654-9728 to request transportation. Except for same-day urgent care visits, please request transportation at least 48 business hours (not including weekends) before your scheduled appointment to assure coverage for the service. We understand that emergent issues arise and will work actively to fulfill those requests. Note: Transportation is reviewed on a case-by-case…

• Can someone accompany me for rides, such as a caretaker or family member?

  Of course. Members are welcome to have someone ride with them. In some cases, children are permitted to accompany you. However, the number of children is limited to seat availability, and members who bring children must have appropriate booster seats.

• Is there a limit on the number of rides I take, or how often I receive transportation?

  There are no limits on the number or frequency of rides, as long as they are for medical appointments and meet all qualifications.

• What doctor visits are approved for transportation services?

  Members can only use transportation services for these eligible medical appointments: If you need help scheduling one of the above appointments with transportation included, call Member Services at 800-654-9728 (TTY: 711).

• I do not have a way to get to my doctor’s office. What should I do?

  Priority Partners can arrange free rides to and from doctor’s appointments for members, as long as they are for medical appointments and meet all qualifications.

• Who is eligible for transportation services?

  All Priority Partners members who meet the following requirements are eligible for transportation services: If you need help scheduling one of the above appointments with transportation included, call Member Services at 800-654-9728 (TTY: 711).